Shipping policy

FREQUENTLY ANSWERED QUESTIONS ABOUT SHIPPING

HOW DO YOU SHIP PACKAGES?

Packages shipped from USA and Canada are shipped through USPS.

Packages from warehouses in CHINA will be shipped by CJPacket, EMS, USPS, Economic Air or others depending on the weight and size of the product.

DO YOU SHIP WORLDWIDE?

No, we only ship to Continental USA. 

WHAT ABOUT CUSTOMS?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

HOW LONG DOES SHIPPING TAKE?

You can take a look at the box below:

Shipping time varies by location.

These are our estimates:

PROCESSING TIMES: 3-7 BUSINESS DAYS

LOCATION	*ESTIMATED SHIPPING TIME
United States	12-25 Business days (Could be less if the product is fabricated in USA, such as the metal signs)
Canada, Europe	15-30 Business days
Australia, New Zealand	15-30 Business days
Mexico, Central America, South America	15-30 Business days

*This doesn’t include the 3- 7 business day processing time.

DUE TO THE CARRIER SERVICES SHIPPING TIMES MAY TAKE LONGER THAN THE ESTIMATED SHIPPING TIMES STATED ABOVE.   CALL YOUR LOCAL POST OFFICES FOR MORE INFORMATION. 

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 12 business days, please contact us.

Also you can track your package by clicking your order number and email in TRACK ORDERS option located at the STORE main menu.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 6-12 business days for the tracking information to update on the system. If your order was placed more than 12 business days ago and there is still no information on your tracking number in the TRACK ORDERS option, please contact us by e mail to novacasastore@gmail.com

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us at novacasastore@gmail.com and we will do our best to help you out.