SHIPPING and REFUND POLICIES

FREE SHIPPING TO CONTINENTAL USA.

• Please allow about 5-7 business days for it to be made, it usually takes 3 to 7 business days more to be delivered to you from Louisiana, USA.
• You have up to six hours from when the order is placed to make any changes or cancellations. After this period, we are unable to modify the order.
• Tracking information will be sent as soon as it is in the mail or can be found in the Track Orders Menu.
• Due to carrier's service it could take more time than estimated to arrive at certain destinations.
• Shipping is available only to the continental USA

REFUND POLICIES

• This product is made especially for you at the moment you place your order it. It cannot be exchanged or returned.
• Due to our items being personalized and made-on-demand, we are unable to accept any returns. Please make sure to select the correct size and color.
• Only the products that arrive with the wrong design or manufacturing defects can be replaced. In such instances, you must send us an email with a photo and explanation in no less than three days upon the arrival of the product to novacasastore@gmail.com

DURABILITY

• Most of our metal signs are powder coated for maximum durability that will last for decades.
• * However, if a metal sign is ordered in our Silver finish, it can rust if left in the elements for extended periods of time. 

DISCLAIMER

• The product images shown are for illustration purposes only and may not be an exact representation of the product size. Please verify the actual product size in the product description.
• Props in the photos such as ornaments, furniture, shelving, plants, etc., are not included with the product, these are used for décor only.