SHIPPING and REFUND POLICIES
FREE SHIPPING TO CONTINENTAL USA.
- Products are shipped to Puerto Rico and the USA with free shipping. The product specifies if it can be shipped to Puerto Rico.
- Please allow about 5-7 business days for it to be made, it usually takes 5 to 10 business days more to be delivered to you from USA.
- Tracking information will be sent as soon as it is in the mail or can be found in the Track Orders Menu.
- Due to carrier's service it could take more time than estimated to arrive at certain destinations.
- Some products are available only to the continental USA
REFUND POLICIES
- This product is made especially for you at the moment you place your order it. It cannot be exchanged or returned. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
- Due to our items being personalized and made-on-demand, we are unable to accept any returns. Please make sure to select the correct size and color.
- Only the products that arrive with the wrong design or manufacturing defects can be replaced. In such instances, you must send us an email with a photo and explanation in no less than three days upon the arrival of the product to novacasastore@gmail.com
DURABILITY
- Most of our metal signs are powder coated for maximum durability that will last for decades.
- * However, if a metal sign is ordered in our Silver finish, it can rust if left in the elements for extended periods of time.
DISCLAIMER
- The product images shown are for illustration purposes only and may not be an exact representation of the product size. Please verify the actual product size in the product description.
- Props in the photos such as ornaments, furniture, shelving, plants, etc., are not included with the product, these are used for décor only.