REFUND POLICIES

  • Our products are made especially for you at the moment you place your order it. It cannot be exchanged or returned.
  • Due to our items being personalized and made-on-demand, we are unable to accept any returns. Please make sure to select the correct size and color.
  • Only the products that arrive with the wrong design or manufacturing defects can be replaced. In such instances, you must send us an email with a photo and explanation in no less than three days upon the arrival of the product to novacasastore@gmail.com

DISCLAIMER

  • The product images shown are for illustration purposes only and may not be an exact representation of the product size. Please verify the actual product size in the product description.
  • Props in the photos such as ornaments, furniture, shelving, plants, etc., are not included with the product, these are used for display purposes only.